Privacy Policy - Smile Group

Introduction

Smile Group is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following personal data:

Identity Data: Name, date of birth, and contact details.
Contact Data: Address, email, and phone number.
Financial Data: Bank details and payment information.
Case Information: Details relevant to your claim.
Technical Data: IP address, browser type, and website usage.

How We Collect Your Data

We collect data:

Directly from you (e.g., when you fill out forms or contact us).
From third parties (e.g., solicitors, insurers, or medical professionals).
Automatically through cookies and similar technologies.

How We Use Your Data

We use your data to:

Process and manage your claim.
Communicate with you regarding your case.
Comply with legal and regulatory requirements.
Improve our services and website experience.
Prevent fraud and ensure security.

Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity (to provide our services to you).
Legal obligation (to comply with legal and regulatory requirements).
Legitimate interests (to improve our services and communicate with clients).
Consent (where required, such as for marketing purposes).

Data Sharing

We may share your data with:

Legal professionals, insurers, and other third parties involved in your claim.
Regulatory authorities where required by law.
IT and service providers who assist in delivering our services.

Data Retention

We retain your data only as long as necessary to fulfill our obligations and legal requirements. Typically, this is for six years after your claim is resolved, unless a longer period is required by law.

Your Rights

You have the following rights under UK data protection law:

Right to access your data.
Right to rectification if your data is inaccurate.
Right to erasure (subject to legal obligations).
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent (where processing is based on consent).

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Smile Group Holidings LTD T/A
F20, Willow Court, Team Valley, Gateshead NE11 0RU
Email: enquiries@smilegroup.app

Complaints

If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk